Development of E-government in St. Petersburg : Evaluation of Web Sites Performance and Usability
نویسندگان
چکیده
This paper analyzes functional performance, effectiveness and usability of St. Petersburg government sites. Investigation of the level of web penetration, functional advancement and user-friendliness of selected sites under external approach reveals visible variation in accessibility and usability, implying the need for development of interactive elements. Internal evaluation is suggested for a strategic approach to web sites improvement aimed at the integration of agency network presence.
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